Princess House: From Crystal Ware to Cutting-Edge Kitchenware


Princess House is a renowned company that ranks among the top direct-selling companies globally.

With a history spanning several decades, this company has evolved from its roots in exquisite crystal ware to offering a wide range of high-quality household goods. This is combined with a multifaceted business model and an enticing compensation plan.

Read on as we explore the prospects it holds for potential distributors.

Key Points

  • Company Overview: Princess House, Inc., established by Charles Wilson Collis, is a direct sales company that provides various household goods like cookware, kitchen electrics, and cutlery. Initially known for its hand-blown crystal ware, the company has adapted to market changes, now focusing on innovative kitchenware. With a consistent upward trend in revenues, the firm operates in the US, Puerto Rico, Australia, Canada, and Mexico through consultants known as Crystal Ladies.
  • Business Model: Princess House’s success relies on a direct selling method and multi-level marketing with the party plan model at its core. Their consultants, whose number doubled to 28,000 in 2020, market products through intimate in-home parties. Income generation for consultants comes from direct sales and recruitment of new consultants.
  • Product Range: Princess House offers high-end household items including cookware, cutlery, and bakeware under various collections. Their cookware stands out with the unique TL3 construction for better heat distribution. A substantial portion of their glassware products are made in the U.S., with some stainless steel products made in China.
  • Controversies: Princess House has faced issues related to fraudulent credit card charges, product quality concerns, and customer service complaints. Legal cases have arisen from the company’s alleged violations of a consent decree and accusations of making false and unsubstantiated earnings claims. Despite these challenges, the company maintains an A+ BBB rating and has been BBB accredited since 1981.

Section 1 – The Company

This section explores how Princess House has carved its name in the MLM industry. We delve into the company’s inception, tracing its roots to its present-day status as a prominent player in the market.


Overview of Princess House

Princess House, Inc. is a direct sales company providing household goods. The product offerings include cookware, kitchen electrics, food storage containers, cutlery, and similar items.

The company has been in operation for roughly 60 years since its inception by Taunton native Charles Wilson Collis.

Market Performance

According to the DSN Global 100 list, Princess House generated impressive revenue of $383 million in 2022, a substantial increase from $286 million in 2021.

Examining the company’s revenue history reveals a relatively consistent upward trend as follows:

  • $195 million in 2020
  • $161 million in 2018
  • $178.9 million in 2017
  • $195 million in 2016
  • $170 million in 2015
  • $161 million in 2014
  • $154 million in 2013
  • $148 million in 2012

The company has over 200 employees spread across two facilities in the US: the Taunton facility and a distribution center in North Carolina. Moreover, its consultants operate in the United States, Puerto Rico, Australia, Canada, and Mexico, marketing a wide range of products through in-home parties.

History

Since its establishment in 1963, Princess House has undergone a remarkable journey of adapting to the changing needs and desires of its customers. It was initially renowned for its hand-blown crystal ware and collectibles, filling a gap in the market when such products were scarce and had to be shipped all the way from Europe.

Founder Charlie Collis sought to provide women with high-quality household items, and empower them through direct sales.

Princess House Consultants, affectionately known as Crystal Ladies, quickly embraced this opportunity, and by 1969, their numbers had grown to 1,000. The company made its mark with the Princess Heritage Collection, some of which remain available to this day.

However, as time progressed, the demand for hand-blown glass receded, giving way to innovative kitchenware.

The company faced challenges after its acquisition by Colgate-Palmolive in 1978, leading to a decline in sales and a significant reduction in consultants down to below 7,000. However, in 1994, James Northrup and a group of private investors acquired Princess House, with Chambers becoming the majority shareholder.

With their guidance, annual sales rebounded to $100 million in 2004, and the number of consultants approached its former level of 25,000.

Under the leadership of President and CEO Connie Tang, who was recognized among the Top 100 Women-Led Businesses in Massachusetts, Princess House continued to thrive.

Princess House logoPin

The CEO, Owner, and Headquarters of Princess House

Princess House is currently under the leadership of President and CEO, Lynne F. Cote.

Lynne F. Cote took over as President and CEO of Princess House, following the tenure of former executive Connie Tang.

In 2010, the Chambers family, under Ray Chambers’ leadership, personally purchased Princess House, cementing their control over the company. This came after the acquisition by private investors in 1994.

Headquartered in Taunton, Massachusetts, Princess House established its corporate center at 20 Cabot Blvd, Suite 105, Mansfield, MA 02048-1171. Additionally, the company operates a Distribution Center located in Rural Hall, North Carolina.


Section 2 – Business Model

In this section, we delve into the intricate workings of Princess House’s business model. Furthermore, we explore the unique opportunity that the company offers to independent distributors, examining the benefits and challenges they encounter within this framework.


How Princess House Markets Its Services

The success of Princess House hinges on direct selling methods and multi-level marketing. The company strictly prohibits the selling of its products through flea markets, retail stores, or other commercial establishments.

Similarly, selling the products via the Internet is only permitted if authorized under a company-sponsored and regulated program.

The company primarily employs a party plan model to promote its offerings. House parties serve as intimate gatherings for independent consultants to engage with potential customers while fostering personal connections.

The Number of Princess House’s Distributors

According to Direct Selling News, the number of Princess House distributors skyrocketed from 14,000 to 28,000 in 2020, effectively doubling their presence.

As early as 1979, their Latino sales force began to increase, ultimately surpassing all other ethnicities by 2005. An impressive 75 percent of Princess House Consultants today are of Latino descent.

How to Make Money on Princess House

The company offers various avenues for earning an income or getting rewards:

  • Customers can benefit from special offers in order to save money.
  • Hosts of Princess House home parties can earn bonuses as an incentive.
  • Consultants have the advantage of benefiting from the compensation plan commissions. Their success relies on their ability to sell Princess House products directly to consumers and recruit other Consultants into the business.

Princess House’s Compensation Model Explained (Video)

In the Princess House compensation plan, consultants advance through the following ranks:

  • Consultants
  • UNIT Organizers
  • AREA Organizers
  • DIVISION Organizers
  • ZONE Organizers
  • FIELD Organizers

The compensation plan combines personal sales commissions and group commissions.

Personal sales commissions are a key aspect of the plan.

As a Consultant, you earn a 25% commission on your personal sales, which is paid on a weekly basis. Additional bonuses of 5% or 10% are awarded when your sales per period reach $1,500 or more.

Here is an overview of the commission structure:

Sales per PeriodProfit %Bonus %Total %
$2,500+25%10%35%
$1,500 – $2,49925%5%30%
less than $1,50025%0%25%

For UNIT Organizers, in addition to the 25% profit on personal sales, they receive 6.75% Unit Overwrites on those sales, resulting in a total commission of 31.75%. Similarly, they can also earn a 5% or 10% Sales Bonus based on their sales per period.

Here is an overview of the commission structure:

Personal SalesProfitUnit OverwritesTotalBonusTotal
$4,000+25%6.75%31.75%10%41.75%
$2,500 – $3,99925%6.75%31.75%5%36.75%
less than $2,50025%6.75%31.75%0%31.75%

AREA, DIVISION, ZONE, and FIELD Organizers follow the same commission structure as UNIT Organizers, where they receive the same profits, overwrites, and bonuses on their personal sales.

For the group commissions, here is an overview of the commission structure:

Princess house group commission structurePin

Moreover, hosts can enjoy limited-time specials with discounts of up to 80% off, as well as earn Host Credits based on their guest sales. These credits can be used to shop for their favorite products.

How Much Money Can You Make With Princess House?

Although the company doesn’t provide a consultant income statement, we can evaluate the potential income based on the available data.

Firstly, the company had 28,000 consultants in 2020 and their revenue amounted to $195 million. Dividing this revenue by the number of consultants in that year reveals that each consultant generated revenues of approximately $6,964.

Comparatively, in 2014, Princess House had 25,000 consultants. During that year, the company generated $161 million in revenue, resulting in average revenue per consultant of around $6,440.

The company also states that by hosting four parties per month with an average customer sales value of $500, consultants have the potential to earn $500 per month.

The figures provided are based on available data and average estimates. Individual earnings may vary depending on various factors such as personal effort, market conditions, and sales performance.

The Cost of Joining Princess House

To conduct business as a Princess House Consultant, you are required to purchase their Share + Earn Kit. This kit comes at a price of $199.00.

However, there is an option to pay a deposit of $75.00 and utilize the profits earned through the Princess House’s Compensation Plan to cover the remaining balance.

Notably, in 2023, Princess House introduced a new policy where the deposit amount was reduced to $30.


Section 3 – Products

In this comprehensive exploration, we unravel Princess House’s unique selling proposition, shedding light on the qualities that make its offerings stand out from the crowd.


What Princess House Sells

The company’s offerings include high-end cookware, cutlery, and bakeware. The cookware is available in different options such as classic, nonstick, tri-ply stainless steel, and cast iron. Notably, all cookware options come with a lifetime warranty.

In addition to cookware, Princess House offers a diverse range of home preparation products, including food storage items, flatware, and kitchen tools. They also provide stylish and functional home décor and organization products.

The products are featured under different collections like Barrington, Fantasia, Princess Heritage, Amalia Flatware, Culinario Series II™ Cutlery, PH Healthy Cook-Solutions® Cookware, and others.

Prices of Princess House’s Products

There’s a wide range of product prices that cater to various needs and preferences.

For cookware sets, here is a sample of the prices to expect:

  • 10″ 6-Qt. Dutch Oven with Steamer Set: $249.95
  • 12″ Family Meal Set: $509.95
  • 14″ Family Meal Set: $619.95
  • Everyday Meal Set: $409.95
  • Starter Set: $389.95

And here is a sample of the prices for individual cookware:

  • 1.5-Qt. Saucepan: $214.95
  • 1.75-Qt. Saucepan: $129.95
  • 10″ Nonstick Skillet: $139.95
  • 10″ Skillet: $159.95
  • 10-Qt. Dutch Oven: $264.95

For glassware, some of the typical prices include:

  • 28 oz. Tumbler: $59.95
  • Beer Mugs (4): $69.95
  • Margarita Glasses (4): $74.95
  • Pedestal Glasses: $48.95
  • Stemless Champagne Flutes (4): $69.95

Features of Princess House’s Products

One standout feature of Princess House’s cookware is the TL3 construction.

This three-layer construction, comprising an 18/10 stainless steel interior, an aluminum core, and a magnetic stainless steel exterior, is designed for better heat distribution for evenly cooked foods. Each piece also features etched measuring guides inside, eliminating the need for measuring cups.

Various other extra features include the 12″ Family Meal Set’s ergonomic, welded handles with silicone accents for a comfortable and non-slip grip. Or the cut glass lids that fit across all equally wide pieces in a collection.

Where Princess House’s Products are Made

According to a 2013 article by the Taunton Gazette, Princess House CEO Connie Tang disclosed that while the majority of their glassware products are manufactured by U.S. companies, with a concentration on the East Coast, a portion of their stainless steel line is produced in China. This includes their non-stick cookware and the innovative “tri-ply” ware, renowned for its three-walled construction.


Section 4 –Doubts and Misconceptions about Princess House

In this section, we uncover the truth behind various controversies and issues affecting the company. Through an in-depth analysis, we provide a factual and unbiased account of Princess House’s operations and dispel any lingering uncertainties.


Lawsuits and Independent Reviews of Princess House

Various independent reviews and consumer complaints have raised questions about the company’s practices, product quality, and customer service.

According to the Better Business Bureau (BBB), several customer reviews highlight fraudulent charges on credit card accounts associated with Princess House. Additionally, there are several complaints registered against the company, shedding light on various product and service-related issues.

ConsumerAffairs, another consumer advocacy platform, echoes these concerns. Reviews on their website point to product quality issues and unresponsive customer service.

A legal case involving Princess House has been documented on FindLaw. The company filed a lawsuit against another entity, alleging violations of a consent decree when members of Princess House’s sales team decided to affiliate with Park Lane in 1990.

Princess House has also been accused by Truth in Advertising of making false and unsubstantiated earnings claims, along with several other members of the Direct Selling Association (DSA) in 2016.

Despite these issues, Princess House maintains an A+ BBB rating and has been a BBB-accredited business since 4/14/1981.

Exchanges and Refunds

If, for any reason, you are not completely satisfied with your purchase, Princess House allows you to return the item within 45 days from the date of shipment, along with the original sales receipt.

You have the option to receive a replacement, exchange the item, or obtain a refund (excluding the delivery fee).

Additionally, most of the items, including individual pieces or parts, can be replaced at half the current suggested retail value, as long as the item is currently available. This applies to broken or damaged items.

Furthermore, they provide a limited lifetime warranty for various products.

Can Consultants File a Lawsuit Against Princess House?

According to the consultant agreement terms, disputes arising from the agreement must be resolved through arbitration rather than in a court of law. This is a final and binding arbitration, presided over by a single arbitrator. The company states that the arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).


Section 5 – FAQs and Recap

In conclusion, we summarize some key concepts by answering frequently asked questions about Princess House


What is Princess House known for?

Princess House is renowned for its high-quality household goods, initially hand-blown crystal ware, now featuring diverse kitchenware products. Their direct selling business model also distinguishes them in the market.

How does the Princess House business model work?

The company employs a direct selling and multi-level marketing approach, primarily through a party plan model. Consultants sell products directly to consumers and earn by recruiting new consultants.

What are some of the key features of Princess House’s products?

Princess House’s cookware is characterized by its unique TL3 construction for better heat distribution. Other features include etched measuring guides and ergonomic, non-slip handles on certain products.

What controversies has Princess House faced?

Princess House has dealt with issues such as alleged fraudulent credit card charges, product quality complaints, and legal cases involving consent decree violations and false earnings claims.


Sources

Credits (Images)

  • Princess House’s official site

Author: Victor Nyorani

Victor Nyorani - Network Marketing Start

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